Escalation Process

• Are you facing any issues with an add-on published by J-Tricks?
• Is there an outage in Production or is the business impacted?
• Do you need help with add-on installation or configuration?
• Have questions on add-on usage?
  

Depending on the priority of the issue, please reach out to J-Tricks support on one of the following support handles.

1. For general support questions, reach out to support@j-tricks.com
2. For issues, bugs and new feature requests, create a JIRA support ticket at https://j-tricks.atlassian.net/, under the appropriate project.
   
3. For issues impacting production, call J-Tricks on the support number provided on the add-on support page.

See https://www.j-tricks.com/sla.html for related useful information.