We are committed to provide timely support for all commercial license holders of J-Tricks plugins. Please use this document for the latest service level agreement or all the commercial plugins from J-Ticks.
Support Channels
In order to speed up the support process, we provide the following support channels.
Priority Definition
Following are the definition of various priority levels in JIRA
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Business Hours
Our office is located in Virginia, USA. Core working hours are between 9:00AM to 5:00PM EST, Monday to Friday, except on US Federal Holidays.
Contacts
Priority Process
Issues are ranked based on the following:
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