Support Channels
In order to speed up the support process, we provide the following support channels.
J-Tricks Jira
J-Tricks Support
Atlassian Community
J-Tricks Jira
In case of priority issues, please create a ticket at https://j-tricks.atlassian.net. Choose the appropriate project for each plugin. J-Tricks Support
Reach out to [email protected] for escalations. We monitor our mail during US Eastern business hours. Atlassian Community
All our plugins are actively tracked at Atlassian Answers. Use the following tags for each plugin.
Priority Definition
Following are the definition of various priority levels in JIRA
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Business Hours
Our office is located in Virginia, USA. Core working hours are between 9:00AM to 5:00PM EST, Monday to Friday, except on US Federal Holidays.
ContactsPriority Process
Issues are ranked based on the following:
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